How we handle your information.
We collect only what's needed to plan your ride and reply to you personally. We don't sell data, run ads, or track you around the web.
Last updated 10 November 2026
Who Is Responsible
Bike Shack, Marcel Rieder, Mittagstr. 3, 87527 Sonthofen, Germany · hello@bikeshacksintra.com
Contact Form
When you send a booking request, we receive your name, email, WhatsApp number, and whatever you share about your riding and your day. This is handled through Formspree, who power our booking form. We use it only to plan your ride and get back to you.
Formspree is operated by Formspree, Inc. in the United States. You can read how they handle data in Formspree's privacy policy.
WhatsApp Communication
If you write to us on WhatsApp, that conversation is handled under WhatsApp's own privacy policy. We use it only to talk through your ride.
Email Enquiries
Emails you send us stay in our inbox for as long as we need them to answer you and, if you book, to plan your day. Nothing is added to a mailing list without your say-so.
Website Hosting
This website is hosted by Vercel Inc. (United States). When you visit, Vercel processes technical data such as your IP address and browser type so the site can be delivered securely. Fonts are served from our own website, not from Google.
Embedded Film
Our film is hosted on Vimeo (Vimeo.com, Inc., United States) and embedded with Vimeo's "do not track" setting. When you play it, Vimeo receives technical data such as your IP address under its own privacy policy.
Analytics
This website does not currently use analytics or tracking tools. If that changes, this page will be updated first.
Cookies
We don't set cookies of our own.
Data Retention
We keep booking and contact details only for as long as they're useful: to plan your ride, and afterwards in case you'd like to ride with us again.
Requests that don't lead to a booking are deleted after 12 months. Booking records are kept as long as German tax law requires.
Your Rights
Under GDPR, you can ask to see, correct, or delete the information we hold about you, or ask us to restrict or stop using it. To do so, just write to hello@bikeshacksintra.com. If you're ever unhappy with how we've handled your data, you also have the right to complain to your national data protection authority.
Changes
We may update this page occasionally. The date above shows when it was last revised.